GENERAL TERMS OF SERVICE

We make every effort to insure that all products are of good quality, All products are handmade and variations in colour and style may occur. Once an order has shipped from Mega Bubbles via our preferred courier service, the length of time for delivery can take up to 6 days to ship, depending on the location selected

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?  When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.  When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

SECTION 2 – CONSENT  How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.   How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@megabubbles.co.za

SECTION 3 – DISCLOSURE  We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.  

SECTION 4 – Woocommerce:  Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through Woocommerce data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall.  Payment: If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Woocommerce’s Terms of Service. 

SECTION 5 – THIRD-PARTY SERVICES  we do not share any personal information with third-party providers.

SECTION 6 – SECURITY  To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

SECTION 7 – COOKIES At this time, the Mega Bubbles website does not use cookies beyond those essential to the functioning of the site.
 If we begin to use cookies (for example, to monitor website traffic or improve your experience), we will update this page and provide a clear cookie notice and consent mechanism.

SECTION 8 – AGE OF CONSENT  By using this site, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

SECTION 9 – CHANGES TO THIS PRIVACY POLICY  We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

QUESTIONS AND CONTACT INFORMATION  If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please email your request through info@megabubbles.co.za

REFUND AND RETURNS POLICY

OVERVIEW Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

REFUNDS Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS If you haven’t received a refund yet, first check your bank account again. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@megabubbles.co.za.

SALE ITEMS Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@megabubbles.co.za and send your item to our address.

SHIPPING RETURNS To return your product, you would need to courier your product back to our premises, address will be provided. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP? Contact us at info@megabubbles.co.za for questions related to refunds and returns.